Frequently Asked Questions
Q. Who do I call regarding building maintenance and operation?
A. Your property manager is in the best position to deal with any day-to-day or routine concerns or questions about the property. This includes (but is not limited to) garbage collection and recycling, elevators, landscaping, parking and extra key fobs.
Q. What maintenance is a homeowner responsible for?
A. Items such as changing of light bulbs, sealing of tile grout/granite, shower/tub silicone and normal wear and tear are the responsibility of the homeowner. Any damage caused by a homeowner is also their own responsibility to repair.
Q. When does my home warranty expire?
A. All homeowners are provided with a 12-month warranty from the date of possession. This warranty covers defects in labour and materials as well as the appliances in your home. All cosmetic items (drywall cracks, nail pops, tile cracks, etc.) will be investigated at the end of your 12-month warranty. Please make sure to submit these items as part of your year-end service request. All homeowners are provided with a 24-month warranty ozan defects in materials and labour related to the distribution systems (electrical, plumbing, heating, ventilation, air conditioning, etc.)
Q. Where can I find more information about my new home?
A. Every purchaser can access our property-specific homeowner manuals which provide information about paint colours, basic maintenance and trades lists, as well as a set of manuals regarding appliances.
Q. How do I get in touch if I still have questions?
A. We are here to help and welcome your questions. Please contact Sightline Customer Care by email firstname.lastname@example.org.